banker — Responsible Gaming — Keep Yourself and Your Family Safe
Gaming is for fun — not a financial solution or a source of income. banker believes every player should have full control over their time and money. This page explains in detail how to maintain that control.
What Is Responsible Gaming and Why It Matters
Online gaming and betting is primarily a form of entertainment. At banker, you will find a range of options from slots and live casino to cricket betting. But just like any form of entertainment, it is important to stay within limits. Responsible gaming means consciously deciding for yourself how much time you spend, how much money you use, and when to take a break.
Under banker's Terms and Conditions, every player must assess their own financial situation before placing bets and should never play with borrowed money or funds set aside for essential expenses. Chasing losses by placing larger bets is a dangerous habit — it is never an effective strategy.
If at any point you feel your gaming is getting out of control, seeking help right away is the right decision. This is not a sign of weakness — it shows honesty with yourself. Visit the banker FAQ section for more answers about responsible gaming.
Key Principles to Remember
Play for entertainment, not to earn money
Set a budget in advance and stick to it
Accept losses when they happen — do not try to chase them
Take regular breaks and focus on other activities
Never play with borrowed or loaned money
Avoid situations where time with loved ones is reduced
Tools to Protect Yourself
banker provides several useful tools that let you set your own gaming limits. These tools are easy to use and can be activated at any time.
Set a Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the set limit is reached, no further funds can be added to your account.
Set a Loss Limit
Decide in advance the maximum amount you are willing to lose within a given period. You will be automatically notified when you reach the limit.
Session Time Limit
Set a limit on how long you play in one sitting. After the set time, you will be automatically logged out of your account.
Temporary Break
Need a break for a few days? You can temporarily suspend your account for anywhere between 24 hours and 30 days.
Self-Exclusion
If you feel you need a long-term break, activate self-exclusion. Your account will be completely closed until the chosen period ends.
Reality Check Reminder
You will receive a notification at regular intervals reminding you how much time and money you have spent.
To activate these tools, contact banker via 24/7 live chat or email support. You can learn more about banker's services on our About Us page.
Warning Signs of a Problem
Gaming habits can sometimes slip out of control gradually. If you notice the following signs, it is important to pay attention.
Spending beyond your budget: You are spending more than planned and money meant for essential expenses is going towards gaming.
Urge to chase losses: You find yourself repeatedly placing larger bets in an attempt to recover money you have lost.
Distancing from family and friends: You are spending more time gaming instead of with the people close to you.
Borrowing from others: You have started borrowing money from people you know or from financial institutions to fund your gaming.
Lying or hiding: You have developed a habit of concealing the amount you play or your losses from family or friends.
Restlessness and stress: You feel uncomfortable, angry, or anxious when you cannot play, and your sleep or daily routine is being disrupted.
Unable to stop: Even when you want to stop, you cannot — this feeling is the most important signal.
Ask Yourself
If the answer to any of the following questions is "yes", consider seeking support:
- Do you constantly think about gaming?
- Are you using gaming to escape problems?
- Are you spending borrowed or saved money on gaming?
- Has your focus on work or studies decreased?
Assess Yourself
Every month, or whenever you feel your gaming habits are changing, you should assess yourself. Review the following on your own:
How much money did I spend on gaming last month?
On average, how many hours did I play each day?
Did I manage to stick to my planned budget?
Did gaming cause me to neglect any other responsibilities?
Have I been talking less with family or friends?
Did I feel angry or frustrated after losing?
Have there been changes in my sleep or eating habits?
Am I enjoying the game, or do I feel compelled to play?
If going through these questions makes you feel concerned, contact the banker support team. We speak Bengali and protect your confidentiality. All your information is fully secure under our Privacy Policy.
Where to Get Support
Acknowledging the problem is the first step towards a solution. Seeking help is not a sign of weakness — it is a courageous decision. You can get support through the following channels.
banker Live Chat and Email
The banker support team is available 24 hours a day, seven days a week via live chat and email in both Bengali and English. Speak to us directly to set up self-exclusion or limits.
Talk to Someone Close to You
Talking to a family member or a trusted friend about a problem is often the most effective step. Having support from someone close makes it much easier to change habits.
Professional Counselling
Consult a mental health professional or addiction counsellor. In Bangladesh, several government and private mental health services are available that provide confidential support.
Build Healthy Gaming Habits
Good Habits
Set a budget before you play and stick to it
Treat gaming as entertainment, not a way to earn money
Set a time limit before each session
Take regular breaks and let your body and mind rest
Spend regular time with family and friends
Play with a clear head — not when angry, sad, or intoxicated
Avoid
Do not place larger bets trying to recover money you have lost
Never play with borrowed money or emergency savings
Do not use gaming to deal with stress or loneliness
Avoid staying up late playing for long stretches at a time
Do not use multiple accounts or someone else's account
Do not share your account details with minors
A Special Note for Parents and Guardians
Only individuals over 21 years of age may open an account at banker. If children or teenagers have access to your device, please use a PIN or password lock on the device and do not hand it to anyone while you are logged in to your banker account. Never share your account password with anyone.